Your order will be generally shipped within one to three working days of placing it. The order cannot be cancelled once it enters the shipping process.
On the product purchase page, if there is a corresponding shipping method showed after you choose the nation or region, that means we can offer purchase service in this area.
Shipping cost shown on the order page.
The delivery time is as follows:
USPS: Generally 3-7 Business Days after delivery, the actual time depends on the shipping time of carrier.
Amazon Delivery and its partners: Generally 2-5 Business Days after delivery, the actual time depends on the shipping time of carrier.
DHL: Average transit time is 3-10 days. Please subject to the actual Ships Time officially provided by DHL.
After your order is shipped, please keep the lines open and sign for it in time. If you do not receive the item within 20 days after shipment, please contact us as soon as possible. If you do not contacted us for more than 30 days, we will assume that you have received the item.
1.After you place your order, you will not be able to change the shipping address;
2.If the order is not paid, you can close the order and make a new order;
3.If the order has been paid successfully, but no shipping information updated, you can contact the customer service to confirm whether you can change the shipping address;
4.If the order has been shipped, then any change of the shipping address is not supported;
5.Please contact us ASAP if you find any address error, but we can not afford the loss of transportation cost or the failure to receive the goods due to the wrong shipping address you submitted.
All Ulefone packages are perfectly sealed at the w arehouse before they are shipped to you.
Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit. We request you not to sign and accept the parcel if you are concerned about the condition of the shipment. Instead, hand the package back to the courier.
Please open your parcel in front of the courier to confirm the quantity and marque of merchandise and packing list. If there is anything abnormal, If you find that the product in the box is tampered or missing when you open the package, please ask the post office to provide official document, especially the claim request paper, take photos / unpack video and contact us.
Please track your order details on ulefone.com or directly through our delivery partners’ websites using your tracking number.
USPS:https://www.usps.com/
17Track:https://www.17track.net
DHL：https://www.dhl.com/cn-en/home.html
You can contact us online via Skype, Whatsapp, or you can send emails to service@store.ulefone.com.
Our warehouse is located in Kentucky, and your order will be shipped from this warehouse.
Taxes may apply for imported goods/services and are regulated by the country law. Ulefone is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country.
-Due to the customs policies of different countries, we CANNOT guarantee if there is a tax for you. Our product price does not include VAT or import tax of your country. But we'll try our best to declare a comparatively reasonable value for the product.
-Remote area shipping cost. Puerto Rico, Guam, Rhode Island, Hawaii, Alaska, US Virgin Islands are required to pay $35 additional cost as per the quote from USPS or Amazon Delivery. The shipping cost does NOT include the extra costs defined as remote area shipping fees on them's website, we will email to ask for $35 additional cost if your zip code is in a remote area.
Please keep tracking your parcel status. The forwarder might try to contact you in case of any shipping issues, so please be active on the number you had provided us. Read more details on receiving your parcel successfully
Additional notice about shipping
-We will contact the client ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional costs for re-delivery.
-After the customer received the product, if it is not related to product quality problem and the customer wants to return the product, the customer needs to cover the return shipping cost. Once we received the product in our warehouse, we will issue a refund for the product via Your Payment Way.
-If it appears as "Delivered" on the courier's website (ie: USPS or other partners) for more than 1 month, the delivery details on the courier's website will be deleted. The courier will not provide any compensation to us for these orders, therefore, if the client does not inform us to investigate the parcel via email after 1 month from the date the courier website shows "delivered", we will not offer any refund.
This document was last updated on June 25. 2020
Ulefone reserve the right to update this document at any time without prior notification.
