Shipping FAQs

WHICH LOCATIONS DO YOU DELIVER TO?

On the product purchase page, if there is a corresponding shipping method showed after you choose the nation or region, that means we can offer purchase service in this area.

WHAT IS THE SHIPPING COST?

Currently, all Ulefone products are offered free shipping during the trial run of the website. All third-party branded products and orders of $69 and above can enjoy free shipping, and the orders which are less than $69 are subject to the shipping cost shown on the order page.

WHAT ARE YOUR DELIVERY TIMES?

The delivery time is as follows:

Singapore Post: Generally 16-60 days after delivery, the actual time depends on the shipping time of carrier.

DHL: The official delivery time of DHL shall prevail.

CAN I MODIFY MY DELIVERY ADDRESS?

1.After you place your order, you will not be able to change the shipping address;

2.If the order is not paid, you can close the order and make a new order;

3.If the order has been paid successfully, but no shipping information updated, you can contact the customer service to confirm whether you can change the shipping address;

4.If the order has been shipped, then any change of the shipping address is not supported;

5.Please contact us ASAP if you find any address error, but we can not afford the loss of transportation cost or the failure to receive the goods due to the wrong shipping address you submitted.

WHAT SHOULD I DO WHEN I RECEIVE MY DELIVERY?

All Ulefone packages are perfectly sealed at the w arehouse before they are shipped to you.

Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit. We request you not to sign and accept the parcel if you are concerned about the condition of the shipment. Instead, hand the package back to the courier.

Please open your parcel in front of the courier to confirm the quantity and marque of merchandise and packing list. If there is anything abnormal, If you find that the product in the box is tampered or missing when you open the package, please ask the post office to provide official document, especially the claim request paper, take photos / unpack video and contact us.

HOW CAN I TRACK MY ORDER

Please track your order details on ulefone.com or directly through our delivery partners’ websites using your tracking number.

17Track:https://www.17track.net

HOW CAN I CONTACT ULEFONE IF I HAVE ANY QUESTIONS?

You can contact us online via Skype, Whatsapp, or you can send emails to service.store@ulefone.com.

WHERE IS THE W AREHOUSE LOCATION?

Our w arehouse is located in Hong Kong, and your order will be shipped from this w arehouse.

ABOUT CUSTOMS TAX

Taxes may apply for imported goods/services and are regulated by the country law. Ulefone is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

This document was last updated on 20 Sep. 2019

Ulefone reserve the right to update this document at any time without prior notification.

We use cookies to provide you with a better experience. By continuing to browse this site, you are agreeing to our Use of Cookies. Learn More